Webinar - How to Deal with Difficult People

Difficult people. It seems like they’re everywhere, aren’t they? In traffic. In the grocery store. At the ballgame. Yet, for some reason we’re often surprised and dismayed that they’re also located in the cubicle next door and in the office down the hall. If you work with people, you’ll eventually work with difficult people. However, difficult doesn’t necessarily mean bad. Sometimes difficult just translates to different. If you’re struggling to lead a challenging employee or work with a not-so-accommodating colleague on your team, you won’t want to miss this webinar. After this session, attendees can expect to: • Minimize frustrations and conflict • Learn how to better influence • Set expectations for yourself when dealing with difficult people • Work with them rather than against them This webinar will include discussion time with guest Teresa Burris, executive administrator of the No. 1 specialty e-retailer in North America. Teresa will join Linda in sharing her own experiences and lessons she has learned on this topic over the course of her career